what to do when find defect
In my company we use Jira XRay for as bug tracking tool. So when I found a bug it means somehow the expected result is not matching with actual result. Then I make sure that it’s a real defect. First I double check my test scripts whether they are ok. Then I check my enviroment whether everything up and running. Then also I check if it is known or duplicate issue. Once I am sure that it is defect then I take screenshots and contact with the responsible developer and tell him/her about the test results. If he fixes immediately that is ok. If he consent that is a bug then I create a new ticket on Jira and I add all screenshots and to help him to understand how bug looks like. I link the bug with related test and I assign to developer and he/she starts fixing the bug. After fixing he deploys the code and I re-test it again. If it is passed this time it means we are good to go, close the defect life cycle. But if it is still failed then I reopen the ticket. After everything is ok then I am closing the cycle.
