why bug caught in production
Answer:
Initially we need to check if the issue reported in
Prod environment is a valid defect. If so:
Than first of all I am trying to keep calm
because whoever tested might be in a big trouble :)
I reproduce the defect to check whether if error
occur on my end aswell or is it because of
users error or configuration issue.
If also gives an error on my end than I would
go more into detail to check whether if it is
only occur in specific browser or if I need
different configuration etc.
So while developers find the solution as a
tester I would try to find root cause of this
issue. So before developers apply hotfix sometimes
we need to also check since it is in production
enviroment and if fixing the bug might lead other
defects in the future. it could be even worse.
So basically we need to brainstorming as a team
to check how to apply hotfix.